Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping.
2. Product Questions
What is the material of this product?
The material for each product is listed on the product page, under the "DETAILS" section. If you have further questions about the material, please don't hesitate to contact us.
How do I care for this product?
Care instructions for each product are also listed on the product page, under the "CARE INSTRUCTIONS" section. Please follow the care instructions to ensure the longevity of your product.
Can I see this product in other colors?
If the product is available in other colors, they will be listed on the collection page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express) and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
We offer fast and reliable shipping on all orders. Once your order is placed, it will be processed within 1–2 business days. Delivery times may vary depending on your location, but we’ll always keep you updated with a tracking link.
How much does shipping cost?
We are happy to offer free shipping on all orders. No hidden fees, no extra costs — just straightforward service delivered to your doorstep.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing sunglassesprism@gmail.com
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at sunglassesprism@gmail.com.
Do you have a physical address?
Yes, we do have a physical address. Our headquarters is located at Kastanjelaan 13, Groenekan, 3737RA, The Netherlands.
